How do I set up service?
To set up service, you'll need to visit our office at 700 Clay Street. Please bring the following information:
I'm moving to another address in Arkadelphia, how do I transfer my service?
You can transfer your service by either visiting our office, or over the phone. We just need your account number, current address, the address you're moving to, and the dates you need service turned on/off at each location.
Can I pay my bill online?
We're currently hammering out the details, but expect to have an online billpay option set up by the end of 2013. We'll be announcing when this service is available on our Facebook Page, this website, and local media stations.
Why didn't I get my bill in the mail?
We mail out every bill on the last business day of each month. There could be two reasons for this. If you just set up service with us recently, If you aren't receiving it in the mail, you need to check with the post office to see what the problem is; you might want to check and make sure it isn't getting mixed in with your neighbors' mail.
When we get our online service setup, you will also be able to opt for your bill to be sent to your email as well.
Automatic bank drafting can be
established by contacting the business office in person or by mail. Drafts are
drawn on the eighth day of the month. Customer continues to receive a monthly
bill notifying draft amount and other billing information.
New Service - To establish water service at
a location that has not had service in the past, contact our business office.
The length of time and expense required to establish a new service varies due
location, size, work load, etc.
Turning On - In order to establish service
where facilities are already in place, contact our Business office. Water can
only be turned on if someone is present or customer leaves a note on the door
instructing turn-on is ready.
Deposits - New customers must pay a security
deposit. If moving from one location to another within our service area, the
deposit can be transferred to the new service location. To assist in your
move, AWU can provide service simultaneously at both locations for a period of
one week. When a service is discontinued, the final bill will be withheld
from the security deposit and the balance refunded to the customer.
Bills for service will be rendered monthly.
The term "month" for billing purposes means the period of time between
consecutive meter readings by the AWU, such readings to be the same day of the
month or as near as practical every 30 days.
Failure to receive bills in no way exempts
customers from payment.
When AWU is unable to read meter after a reasonable
effort, the customer will be billed on an estimated consumption.
Discontinuance of Service
When it becomes necessary to cut off water service for non payment of bill,
AWU shall have the right to charge a fee for collection and restoration of
Responsibility For Service
Arkadelphia Water Utilities owns, maintains and
repairs all of the underground water system to the water meter. Maintenance and
repair from the meter forward is the responsibility of the customer.
Checking for Leaks
The most common water leak is a dripping faucet.
Toilet leaks are second most common. A quick check can be made by adding
some food coloring to the toilet tank after it has filled and become quiet. If
the coloring seeps down into the toilet bowl before flushing, this indicates a
To conduct a leak test on your water, turn off all
faucets and other water outlets. Go to your meter and watch the gallon per
minute hand (on older meters) or the leak detector, a triangular shaped
indicator on the meter. If either is moving, you have a leak.
About Our Water
Arkadelphia's water supply is the Ouachita River.
The City owns and operates a conventional surface water treatment plant capable
of producing five million gallons per day. Average daily usage is 2.5 MGD.
Additional Monthy Charge
In addition to the minimum monthly charge cited
above, the following rates shall apply to the amount of water used in excess of
2,000 gallons per month. The charge for services to premises beyond
the Arkadelphia City boundaries shall be 25% greater than the charges shown
The next 8,000 gallons, $1.86 per
The next 40,000 gallons, $1.59 per 1,000 gallons
gallons, $1.13 per 1,000 gallons